USA Shipping Frequently Asked Questions
When will my order ship?
Orders with Standard Shipping can take up to 1-3 business days to be processed and shipped. Expedited orders placed before 11:00 a.m. CST will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Do you offer Expedited Shipping?
Yes! We offer Expedited Shipping options to ensure you receive your STB order when you need it. All expedited orders confirmed before 11:00 a.m. PST (2:00 p.m. EST) will be processed the same day pending credit card verification. Please note the day your order is packed and shipped is not counted as a day in transit.
Expedited Shipping is only valid for orders shipped within the United States. Please contact customer care if you would like an expedited shipping quote for International orders.Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 1-3 business days, and Standard Shipping orders arrive in 1-4 business days after shipping. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the contiguous United States please allow 8-21 business days for delivery.
Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 11 a.m. CST will be shipped out the same day. Orders placed after 11 a.m. CST will be processed and shipped the following day.
For example, a 3 Day Shipping order placed on Monday after 11 a.m. CST will be processed and shipped out on Tuesday. Wednesday will be the first day of shipping, and it will arrive on the third day, Friday. If you have any questions, please refer to our shipping estimation guide here, look at our shipping map below, or call us at 1-812-631-6691.
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via USPS, you can view the progress by tracking your package at usps.com. If your order is shipping via UPS, you can view the progress by tracking your package at ups.com.
What are the shipping charges for using the Standard Shipping Return Label option?
We would be happy to provide a Return Shipping Label to you within 14 days of receiving your order for a flat rate of $6.95, which will be deducted from your online credit. We do not provide a return label for International orders at this time. The item will need to be mailed on or prior to the 14th day of receiving your package. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.
To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the return form for each order online and including each form inside the return package.
All items must be received by the 21st day of the original order date. If any items are returned after 21 days of receipt, you will be charged a return fee of $10.00. If the $10 fee is not paid for within 30 days, all items will be donated to a local charity of our choosing.
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible at 1-812-631-6691 so that we can correct your address. Once your package has shipped USPS charges an intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.